Cancel From Your Account
- Sign in to your Manage My Subscriptions account tab.
- Find the advertising plan you want to stop and choose Cancel Subscription.
- Review the details, then select Confirm Cancellation.
- Wait for the success message. Renewal is canceled through Wix; no support form or manual approval is required.
Cancellation stops the next renewal. Eligible ads remain active until the current paid or promotional period ends. If you have multiple subscriptions, cancel each one you want to stop. You can refresh the subscription list to check its status. If cancellation cannot be confirmed, the page displays an error; try again or contact support.
What Happens to Your Listing?
Publication depends on your subscription’s eligibility. Ads stop appearing when the plan no longer qualifies. To remove an ad from public display while a subscription remains active, open your advertiser account, edit that ad, and save it as a draft. This action does not stop subscription billing.
Monthly, Annual, and Promotional Billing
Check your order confirmation for the plan’s price, renewal schedule, and any promotional period. Annual billing covers the annual period and is not a month-to-month charge. An eligible first-month promotion is followed by the plan’s regular recurring price unless canceled. Cancellation and refund are separate actions.
Questions About a Charge or Refund
Submit a billing or refund question with the account email, business name, order reference, charge date, and a description of the issue. Do not include full card numbers. Your request will need review; sending it does not automatically issue a refund. Your purchase terms and any applicable rights remain relevant.
Account and Data Deletion
To ask about removing account information, submit a privacy request. Deleting account information or taking a listing offline is separate from cancellation. If you need both, state that clearly in your request.